Privacy Policy

Aerohik GmbH respects your privacy and handles personal data responsibly in accordance with applicable Swiss data protection law and, where applicable, the GDPR. This Privacy Policy explains what information we collect through our website, why we collect it, how we use it, and what rights you have.

1. Controller

Aerohik GmbH
Post Passage 5
4051 Basel
Switzerland
Email: info@aerohik.ch
Phone: +41 61 511 92 61

2. Scope

This Privacy Policy applies to the website www.aerohik.ch and related online forms, product inquiries, quote requests, contact forms, and communication initiated through the website.

3. Personal data we may collect

We may collect the following information when you use our website or contact us:

• Name, company name, job title and department
• Email address and phone number
• Country, address and delivery or billing information where relevant
• Product inquiry details, technical requirements and message content
• Website usage data such as IP address, browser type, device information, visited pages, date and time of access
• Information provided through quote forms, contact forms or email correspondence

4. Why we process personal data

We process personal data for the following purposes:

• To respond to contact requests, product inquiries and quote requests
• To provide information about Aerohik products and technical documentation
• To prepare offers, manage customer relationships and process orders
• To improve our website, services and communication
• To maintain website security and prevent misuse
• To comply with legal, tax, accounting and regulatory obligations
• To carry out marketing activities where permitted by law or based on consent

5. Legal basis

Where applicable, we process personal data on the basis of:

• Your consent
• The performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Our legitimate interest in operating, improving and protecting our website and business communication

6. Cookies and analytics

Our website may use cookies and similar technologies to ensure proper website operation, improve user experience, analyze website traffic and support marketing activities.

Where legally required, non-essential cookies will only be used with your consent. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

If analytics or marketing tools such as Google Analytics, Google Tag Manager or similar services are used, data may be processed by external providers in accordance with their own privacy terms and applicable data protection laws.

7. Contact forms and quote requests

When you submit a contact form or quote request, we use the information you provide to respond to your inquiry, prepare relevant product or technical information and, where applicable, continue business communication with you.

8. Sharing personal data

We do not sell personal data. We may share personal data only where necessary with:

• IT, WordPress website, hosting and email service providers
• Logistics, delivery, payment, accounting and professional service providers
• Business partners involved in responding to your request or fulfilling an order
• Public authorities where required by law

Service providers are expected to process personal data only for the relevant purpose and to protect it appropriately.

9. International data transfers

Some service providers may process data outside Switzerland or the European Economic Area. Where this occurs, we take appropriate measures to protect personal data in accordance with applicable data protection laws.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, contract, accounting rules or legitimate business needs.

11. Data security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration. However, no electronic transmission or storage method is completely secure.

12. Your rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability where applicable

To exercise your rights, please contact us at info@aerohik.ch.

13. Third-party links

Our website may contain links to third-party websites. Aerohik GmbH is not responsible for the content, privacy practices or data processing activities of third-party websites.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.